(USA-VA-CHANTILLY) Incident Manager

Title: Incident Manager Location: USA-VA: VIRGINIA-CHANTILLY Job Number: 1300J70 Essential Job Functions * Supervises routine day-to-day operations of a team. Monitors on a daily basis, team performance, communicates frequently and resolves operational and performance issues in a timely manner. * Communicates team objectives to support global transformation solutions, world sourcing and global sourcing goals in small to medium sized teams. * Identifies and informs senior management of staffing requirements to ensure that team is adequately staffed to perform assigned duties. * Promotes the understanding and use of global sourcing and workflow management services. * Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases, transfers and terminations to manager. Qualifications: Basic Qualifications * Bachelor's degree or equivalent combination of education and experience * Bachelor's degree in business administration, information systems, engineering, or related field preferred * Six or more years of work flow analysis or industrial relations experience * Three or more years of leadership experience included * Experience working with control and assurance methodologies * Experience working with defined internal company process framework as well as client business practices, policies, and procedures * Experience working with project management software, as well as email, word processing, database, presentation and spreadsheet software (macro coding, pivot tables, and charting functions) * Experience working with financial accounting practices related to project labor budgeting, authorization, and tracking Other Qualifications * Good project management skills * Good analytical and problem solving skills * Good interpersonal skills to interact with clients, internal management, and team members * Good communication skills * Good leadership skills to select, develop, mentor, reward and discipline employees * Ability to work as part of a team and lead in a highly matrixed environment * Ability to deal with ambiguity and change * Willingness to travel Job: Delivery Assurance